Freedom of Information

 

The Freedom of Information Act 2000 (FOI) gives everyone, regardless of age, nationality, gender or location the right to request information from organisations such as Elsenham Surgery.

 

The Elsenham Surgery Publication Scheme is currently being updated and will be published here again shortly.

 

In the mean time, should you have any queries, please do not hesitate to contact  the Practice Manager 01279 814730

 

Thank you.

My Care Record

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you.

For further Information regarding the My Care Record Campaign please click here

There is also more information on the My Care Record Website www.mycarerecord.org.uk

For more information please do not hesitate to contact  Practice Manager on 01279 814730

or hweicbwe.elsenhamsurgery@nhs.net

Violent and Abusive Patients

The practice is committed to producing a high quality of care to our patients. The relationship between the patients and those working in the surgery is an important issue and is a two-way process. Therefore, in order to protect both the staff and other patients we respectfully point out that this practice supports the Government’s NHS zero tolerance zone campaign. Violent and abuse is a growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the police.

Patient Responsibilities, and How You Can Help Us

 

In order to assist in the smooth-running of the surgery, we would ask that you:

 

  • Be on time for your appointment
  • Inform the surgery, as soon as possible, if you are unable to keep a booked appointment
  • Call for a home visit or urgent appointment before 10.30am
  • Ring for test results between 12.30pm and 2pm on 01279 818005
  • ALL dispensary queries should be made after 2:00pm (including, calling to see if your prescription is ready). 01279 818000.
  • Keep your contact details updated – including mobile phone numbers.
  • Do not smoke in the surgery building or any part of the surgery property
  • Book a double appointment if you wish to discuss more than one ailment or if you feel you need longer with the Doctor. Please do not try to squeeze 2 or 3 ailments or other family members into one 10 minute slot.

Your co-operation is greatly appreciated.